Let’s face it: lawyers don’t always win popularity contests. Somewhere between the punchlines of bad lawyer jokes and the fine print of endless contracts, our profession has gained a reputation for being… well, less than approachable. But what’s the biggest complaint people have about lawyers? You might be surprised to learn it’s not about the fees or even the legal jargon.
It’s something much simpler: communication.
“I Can’t Get a Hold of My Lawyer!”
The number one frustration I hear from clients about their past experiences is, “My lawyer never called me back.” Imagine facing one of the most stressful situations in your life, and your attorney is as hard to reach as a winning lottery ticket.
I get it. Lawyers aren’t ignoring clients intentionally. We’re often juggling a dozen cases, all of which demand immediate attention. It’s like being a chef in a chaotic kitchen, where every dish has to be plated perfectly, all at once.
But here’s the thing: even if a lawyer is working tirelessly behind the scenes, radio silence doesn’t inspire confidence. Clients need updates, clarity, and the reassurance of hearing, “Don’t worry, I’ve got this.” As an attorney who believes in client-centered advocacy, I make it a priority to respond promptly and keep my clients informed.
At the Law Offices of Jeffrey D. Cohen, I believe communication is a cornerstone of great legal representation. My clients deserve answers—and they get them.
Lost in Translation: The Legalese Problem
Another common frustration I hear is about the overly complex language lawyers use. You know the type: “Pursuant to subsection 4(a) of the third amended…” It’s enough to make anyone’s head spin.
I’ve always made it a point to explain legal concepts in plain English. Clients shouldn’t need a law degree to understand their own case. Whether I’m defending someone against criminal charges or negotiating a settlement, my goal is to make the process as straightforward as possible.
Understanding your case gives you confidence—and confidence is critical when facing legal challenges.
The Clock Is Always Ticking
One complaint I can’t ignore is about the dreaded billable hour. Many people feel like every phone call, email, or meeting comes with a price tag attached. I get it—legal fees can feel overwhelming.
But here’s the truth: when you hire an attorney, you’re not just paying for their time; you’re paying for their expertise, strategy, and ability to get results. That said, I also understand the importance of transparency. At my firm, I make sure clients know exactly what they’re paying for, and I focus on delivering real value.
Breaking the Stereotype: Lawyers Who Get It Right
I’ve worked hard to build a practice that breaks the stereotype of the unresponsive, jargon-heavy attorney. My clients know they can rely on me not just to fight for them, but to stand by them throughout their legal journey.
For me, being a great lawyer isn’t just about winning cases—it’s about building trust. That means answering your questions, keeping you updated, and treating you like a partner in your own legal journey.
What Clients Really Want
At the end of the day, I know my clients aren’t looking for perfection—they’re looking for connection. They want a lawyer who:
- Listens to their concerns.
- Explains things in simple, understandable terms.
- Follows through on promises and keeps them informed.
In other words, they want someone who remembers they’re not just handling a case but a person’s life.
A Little Humor Never Hurts
I’ve also found that humor can go a long way in making the legal process less intimidating. Facing a legal battle is never easy, but I believe a lawyer who can lighten the mood—without diminishing the seriousness of the case—can make all the difference.
If I can make a client smile while navigating subpoenas and motions, then I know I’m doing something right.
Closing Argument
Lawyers aren’t perfect—we’re humans with a demanding job and an overflowing inbox. But I firmly believe that what sets the best lawyers apart isn’t their ability to cite obscure case law—it’s their ability to connect with their clients.
At the Law Offices of Jeffrey D. Cohen, I’ve built my practice on communication, compassion, and results. Whether you’re facing criminal charges or need help with another legal matter, you deserve an attorney who will stand by your side every step of the way.
The biggest complaint about lawyers is something we can fix. And at my firm, I’m proud to say it’s something we’ve already addressed. Communication isn’t optional—it’s essential.
